Fulfillment & Shipping Policy
Last updated: July 11, 2023
Thank you for shopping at Queen of Bud Shop. We are committed to providing you with a seamless fulfillment and shipping experience. This policy outlines the terms and conditions related to order fulfillment, shipping, and delivery.
Order Processing Time:
Once an order is placed and payment is successfully processed, we strive to process and fulfill orders within 2-5 business days. Please note that this timeframe does not include weekends or holidays.
Shipping Methods and Carriers:
We offer shipping through various carriers to provide you with flexibility and choice. The available shipping methods will be presented during the checkout process, and the carrier will be selected based on factors such as destination, package size, and weight.
We currently ship to addresses within North America. If your location is not included in this region, please contact our customer support, and we will do our best to assist you.
Shipping costs vary depending on the selected shipping method, destination, package weight, and any applicable promotions or discounts. The shipping cost for your order will be calculated and presented during the checkout process before you complete your purchase.
For most orders, a shipment tracking number will be provided via email once your order has been shipped. You can use this tracking number to monitor the progress of your shipment online. Please note that it may take some time for the tracking information to be updated by the carrier.
The estimated delivery time will depend on factors such as the selected shipping method, destination, and carrier's service level. While we strive to ensure timely delivery, please note that delivery times may vary and are subject to factors beyond our control, such as weather conditions or unforeseen logistical delays.
International Customs and Duties:
For international shipments, please note that customs duties, taxes, or other fees may be imposed by the destination country. These charges are the responsibility of the recipient and may vary based on the country's regulations. We recommend contacting your local customs office for more information regarding any applicable fees.
Order Modifications and Address Changes:
Once an order has been placed, modifications (including product, quantity, or shipping address changes) may not be possible. Please review your order carefully before completing the purchase. If you need to make changes, please contact our customer support, and we will do our best to assist you.
Lost or Damaged Packages:
In the event that your package is lost or damaged during transit, please contact our customer support immediately. We will work with the carrier to initiate an investigation and resolve the issue as quickly as possible.