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Refund & Cancellation Policy

Last updated: July 11, 2023

Thank you for shopping at Queen of Bud Shop. We want to ensure your satisfaction with our products and services. This refund and cancellation policy explains the terms and conditions for refunds and cancellations.

Refund Policy:
We offer refunds on eligible products within 30 days from the date of purchase. To be eligible for a refund, the following conditions must be met:
The product must be unused, undamaged, and in its original packaging.
The refund request must be made within the specified timeframe.
Proof of purchase, such as the original receipt or order confirmation, must be provided.

 

Cancellation Policy:
You may cancel your order before it has been shipped for a full refund. To cancel your order, please contact our customer support as soon as possible, providing your order details.

How to Request a Refund or Cancellation:
To request a refund or cancellation, please contact our customer support via info@queenofbudshop.com. Provide the necessary details, such as your order number and reason for the refund or cancellation. Our customer support team will assist you in processing your request.

 

Refund Process:
Once your refund request is received and approved, we will initiate the refund process. The refund will be issued using the original payment method, unless otherwise agreed upon. Please note that it may take 14 days for the refund to be reflected in your account, depending on your payment provider.

 

Non-Refundable Items:
Certain items are non-refundable, including but not limited to:

Downloadable or digital products, such as software, e-books, or digital gift cards.
Perishable goods, such as food, flowers, or personalized items.
Products that are used, damaged, or not in their original condition and packaging.

 

Shipping Costs:
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error.

 

Changes to Orders:
Once an order is placed, changes to the order (including product, quantity, or shipping address) may not be possible. Please review your order carefully before completing the purchase. If you need to make changes, please contact our customer support, and we will do our best to assist you.

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